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Our mission is simple: to match students with amazing tutors. If you are not 100% satisfied with your match, you don’t pay. Simply give us a call within 48 hours of your session and tell us how we could have done better, and you will not be charged.
Please note the following conditions of our guarantee - we believe this makes things fair to you and to your tutor:
Our satisfaction guarantee is only limited to the session, not the outcome of the session. Even the most brilliant tutor (and we have many brilliant tutors) will not be very effective if a student does not follow through on his or her advice. Please understand that your tutor is your partner in academic success, but that means the student is responsible for putting in the in the necessary work.
In addition, our money back guarantee is limited to the first hour of the first session with a new tutor. In our experience, this is enough time for a student/client to determine if an effective match has been made. Therefore, if you decide your tutor is not ideal for you, all you have to do is conclude the session at or before one hour and call the TutorNerd office at (949) 813-9286. If you continue your session beyond the first hour, our guarantee will expire, as we will assume you have had a productive session.
Lastly, if you’re unsatisfied with the tutor, you must give us a chance to match you with a new tutor. While it is possible (albeit extremely rare) that you are less than thrilled with your tutor, we are confident that will not be the case twice. After all, your goal is to be a successful student, and a working with a tutor is a great way to make that happen. However, if you are still unsatisfied with the second tutor, you will not be charged at all. Again, this is limited to your first one-hour session with the new tutor.
There are no tricks here. The way we see it, you have nothing to lose. Either you love your tutor, or you don’t pay. We have worked with thousands of students over the years, and we are totally confident that our tutoring will help you too.